3 posts
A Critic second-pass review is the only thing standing between an L2 customer-service Agent and a refund mistake. But the '95% automation rate' vendors keep showing you is almost always fail-open — Critic times out, the action passes through. Five minutes to see through three flavors of fake backstop; ten minutes to redraw your team's design.
A customer-service Agent looks like the perfect candidate for L3 multi-Agent orchestration. The ones that actually ship are all L2 deterministic workflows. A refund the autonomous chain pushed through by mistake, and the five forks it forces you to think about.
Your boss just handed you 28 'smart-X' projects and wants them all done this year. You can't do them all. Here's a 28-scenario priority map — five minutes to know which are P0 and which to defer until the data foundation is in place; twenty minutes to walk into your next AI strategy meeting with '4 P0s + 5 Week-One decisions.'