Tag

L2 Agent

3 posts

What a Real, Money-Moving L2 Refund Workflow Actually Looks Like | Workflow Deep Dive

The refund flow on the slide is a clean 8-step line. Built for real, that line is only a fifth of it — the other four-fifths decide whether to get to the payout at all. This deep dive takes apart a real L2 refund workflow: from linear 8 steps to a branching tree, why most of the code isn't refunding but not-refunding, why limits must live in a DB table and not the prompt, why every leaf with an unwired external system defaults to a human. Twenty-five minutes in, you can take this skeleton to a vendor and ask where their refund workflow's guardrails are.

Case Studies & Deep Dives · 25 min read · EN · 中

Why a 70% Critic Beats a 95% Critic — A Fail-Closed Design Deep Dive | Agentic AI in Practice (III)

A Critic second-pass review is the only thing standing between an L2 customer-service Agent and a refund mistake. But the '95% automation rate' vendors keep showing you is almost always fail-open — Critic times out, the action passes through. Five minutes to see through three flavors of fake backstop; ten minutes to redraw your team's design.

Agentic AI in Practice · 22 min read · EN · 中
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