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deterministic workflow

2 posts

What a Real, Money-Moving L2 Refund Workflow Actually Looks Like | Workflow Deep Dive

The refund flow on the slide is a clean 8-step line. Built for real, that line is only a fifth of it — the other four-fifths decide whether to get to the payout at all. This deep dive takes apart a real L2 refund workflow: from linear 8 steps to a branching tree, why most of the code isn't refunding but not-refunding, why limits must live in a DB table and not the prompt, why every leaf with an unwired external system defaults to a human. Twenty-five minutes in, you can take this skeleton to a vendor and ask where their refund workflow's guardrails are.

Jun 3, 2026·25 min read

5 个架构决策,决定你的客服 Agent 能不能上线——为什么必须做成 L2,而不是 L3|Agentic AI 落地方法论(二)

客服 Agent 看上去是 L3 多 Agent 编排的最佳候选,但真上线的全是 L2 deterministic workflow。一笔被自主链路误退的款,让我们看清 5 个架构决策——workflow / 意图 / 写操作兜底 / API 分层 / 评估指标——5 分钟看清方案能不能上线。

May 16, 2026·18分钟阅读

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