Jun 3, 2026What a Real, Money-Moving L2 Refund Workflow Actually Looks Like | Workflow Deep DiveThe refund flow on the slide is a clean 8-step line. Built for real, that line is only a fifth of it — the other four-fifths decide whether to get to the payout at all. This deep dive takes apart a real L2 refund workflow: from linear 8 steps to a branching tree, why most of the code isn't refunding but not-refunding, why limits must live in a DB table and not the prompt, why every leaf with an unwired external system defaults to a human. Twenty-five minutes in, you can take this skeleton to a vendor and ask where their refund workflow's guardrails are.Case Studies & Deep Dives · 25 min read · EN · 中
May 16, 20265 个架构决策，决定你的客服 Agent 能不能上线——为什么必须做成 L2，而不是 L3｜Agentic AI 落地方法论（二）客服 Agent 看上去是 L3 多 Agent 编排的最佳候选，但真上线的全是 L2 deterministic workflow。一笔被自主链路误退的款，让我们看清 5 个架构决策——workflow / 意图 / 写操作兜底 / API 分层 / 评估指标——5 分钟看清方案能不能上线。Agentic AI 落地方法论 · 18分钟阅读 · 中 · EN · ▶ 视频