Tag

Knowledge Base

4 posts

Your Knowledge Center Is a Search Box

A vendor demos a 'knowledge center' — type one line in the search box, get back a tidy answer, the boss signs off on the spot. In 10 minutes you'll be able to puncture that demo in the procurement meeting: know to ask 'does it only retrieve, or can it judge and act,' to make them prove how long a stale policy takes to actually go offline in production, and to count — at acceptance — how many of the '200 items ingested' actually landed.

Agentic AI in Practice · 12 min read · EN · 中

Your KB Changed. The Search Index Didn't — Anatomy of a 9-Day Silent Desync | KB-Ops Deep Dive

The same refund line: curl it locally, you get the new wording; curl it in prod, you get the 9-day-old 'not as good as Taobao.' Between the source file and prod sat one step I assumed was automatic and was actually manual. This is the engineering postmortem: two stacked silent-desync root causes + how 33 test-feedback rows cluster into 16 with one cause + why an all-green dashboard hid it + 10 gates you can add to your own KB pipeline this week. Twenty minutes in, you can find the same hole in your own source-plus-derived-index system.

Case Studies & Deep Dives · 20 min read · EN · 中

Agent Skills vs Knowledge Base: Why Stuffing SOPs Into RAG Doesn't Make an Agent Capable

Every other vendor review someone asks: 'where's the MCP-style protocol for Skills? How are we supposed to ship without one?' The question is backwards: no protocol coming isn't a bad thing — it's the signal that you can start now. Five minutes to see through 'we put all our SOPs in the knowledge base, that's our Agent shipping' pitches; ten minutes to use a three-line test that surfaces every fake Skill in your design; twenty minutes to draft an enterprise Skill spec for your team.

Agentic AI in Practice · 16 min read · EN · 中
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