Yaqin Hei
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Playbook

2 posts

Jul 6, 2026

Your Knowledge Center Is a Search Box

A vendor demos a 'knowledge center' — type one line in the search box, get back a tidy answer, the boss signs off on the spot. In 10 minutes you'll be able to puncture that demo in the procurement meeting: know to ask 'does it only retrieve, or can it judge and act,' to make them prove how long a stale policy takes to actually go offline in production, and to count — at acceptance — how many of the '200 items ingested' actually landed.

Agentic AI in Practice · 12 min read · EN · 中
Jul 6, 2026

One Brain, Two Front-Ends: Refunded Twice on Sale Day

On the first day of the big sale, a user requested one refund — and the refund service ran it twice. The money went out twice. In 10 minutes you'll be able to name, in an architecture review, the place a multi-agent system most loves to leak money: know to put an idempotency key on the layer two front-ends share, to ask 'is refundType defined the same in both systems,' and to see that the real bottleneck of multi-agent delivery is which team nods, not model quality.

Agentic AI in Practice · 12 min read · EN · 中
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