Five Architecture Decisions That Determine Whether Your Customer-Service Agent Can Ship | Agentic AI in Practice (II)
A customer-service Agent looks like the perfect candidate for L3 multi-Agent orchestration. The ones that actually ship are all L2 deterministic workflows. A refund the autonomous chain pushed through by mistake, and the five forks it forces you to think about.
Agentic AI in Practice · 18 min read · EN · 中 · ▶ Video