Inter-Annotator Agreement

Your Labels Are Your Ceiling — One "Swap Half a Size Up" Gets Three Answers From Two Agents

A customer's one line — "I want to swap half a size up" — hides four calls: exchange or return, intercept the shipment or not, refund the price difference or not, and against which price. Two skilled agents label the same 50 rows back-to-back and agree on only 35 — your 96% accuracy was measured with a ruler that's only 70% self-consistent. In 20 minutes you'll have a flow for measuring agreement first, then writing rules like "which price the difference is refunded against" into a rubric.