Why a 70% Critic Beats a 95% Critic — A Fail-Closed Design Deep Dive
A Critic second-pass review is the only thing standing between an L2 customer-service Agent and a refund mistake. But the '95% automation rate' vendors keep showing you is almost always fail-open — Critic times out, the action passes through. Five minutes to see through three flavors of fake backstop; ten minutes to redraw your team's design.
May 17, 2026·22 min read