product management

The Spec That Vanished: How Agents Reshuffle Business, Product, and Engineering

In a project meeting, engineering wired up the customer-service agent straight from business needs — product got demoted to 'support,' and wasn't happy. This traces why: the spec that used to pin business into config and UI simply can't be written for an agent, and where the three things it carried — decision boundaries, eval ground truth, accountability — must land now. You'll leave able to stop arguing 'who leads' and point at which of three owners your project is missing.