Retail Agentic AI Handbook (2): Knowledge Base Caps the Ceiling, the Model Is Just a Tool
Five minutes to judge whether the vendor proposal in front of you is just 'dump the docs into a vector DB'; twenty minutes to walk into your architecture review with '3-layer knowledge base + pick Model B not Model A + 4-bucket cost estimate' — each bucket annotated with the levers you can pull.
Feb 28, 2026·25 min read